FAQs
Everything you need to know about placing orders, shipping, and getting support. If you don’t find your answer here, our Customer Service team is happy to help.
This gift shop is operated independently from Black Bear Diner restaurants. Our team can only assist with online gift shop orders — we’re not able to help with food orders, diner locations, or in-store purchases. For restaurant-related questions, please visit Black Bear Diner’s contact page directly. Not sure if we can help? Visit our Customer Service page to find out.
How do I create an account?
Visit the store, click “My Account,” and fill in your information in each field. Click “Save” when complete.
How do I place my order?
Browse the site and add items to your cart. During checkout, sign in, enter your shipping and billing addresses, select a shipping method, and confirm your payment to place your order.
How do I see my shopping cart?
Click on the “Shopping Cart” button in the upper right-hand corner of the screen.
How do I manage my addresses?
Go to “My Account” > “My Address” to add or manage your shipping and billing addresses. You can also enter a new address during checkout by selecting “Enter a Custom Location.” If your billing and shipping addresses differ, both will need to be entered.
How can I confirm my order was placed?
You’ll receive an order confirmation email immediately after placing your order. You can also check your status at any time by logging into your account under “Order History.”
What are the shipping fees?
Shipping is calculated based on item weight and destination. Expedited shipping fees are based on FedEx rates at the time of order. We recommend reviewing the shipping map before selecting your method — ground shipping is preferred and is usually the most efficient option.
What if I need to make changes to my order?
All sales are final. If you believe an error was made, please contact our Customer Service team with your order number and we will follow up within 24 hours to confirm if your change can be made.
When will I get my order?
In-stock items are processed and shipped within 1–2 business days. On-demand orders have a 7–10 day production period. FedEx tracking will be provided once your shipment has been processed.
My question wasn’t answered here.
Our Customer Service team is happy to help with any additional questions or concerns. Visit our Customer Service page to get in touch.
How do I contact Customer Support?
Visit our Customer Service page for full support options, hours, and contact information.
Our Customer Service team is ready to assist you with online gift shop orders. You can also review our Return Policy for answers about orders and returns.